Hourbond Terms and Conditions

Last Updated: 29 August 2025

These Terms of Use Agreement (the “Terms” or “Agreement”) form a legally binding contract between ASAPIUS, UNIPESSOAL LDA, doing business as HOURBOND® (“Hourbond”, “Company”, “we”, “us”, "our"), and you (“you”, “User”). They govern your access to and/or use of:

• the website www.hourbond.com (the “Site”);

• the Hourbond® mobile and/or web application (the “App”).

Collectively, the Site and App are the “Services”. By accessing, downloading or using our Services, you agree to be bound by these Terms. If you do not agree, please cease all access and use of the Services.

Use of the Hourbond mobile application (the “App”) is also governed by our Terms of Use (EULA) available at https://www.hourbond.com/eula, which is incorporated into these Terms by reference. By using the App, you agree to the EULA.

Hourbond reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without prior notice. It is your responsibility to check these Terms periodically for changes. Your continued use of the Services following the posting of changes will mean that you accept and agree to the changes. You represent and warrant that you have the right and authority to enter into these Terms and that by doing so, you will not violate any law or breach any obligation to any third party.

IF YOU DO NOT AGREE TO THE TERMS SET FORTH HEREIN DO NOT USE THE SERVICES.

Definitions

For the purposes of these Terms, the following definitions apply:

• Business (or Community): An individual or entity who, by any means, has access to the reserved area of the App to create, manage and/or offer activities though the App;

• Client: A User who books or attends an activity;

• Slot: A defined time period created by a Business during which appointments, classes, or activities occur;

• Booking: A reservation made by a Client to attend a Slot;

• Third-Party Services: Any external services integrated into the App, including but not limited to Firebase, Stripe, and other platforms.

License to Use the Services

Subject to the Terms set forth herein, Hourbond grants you a personal, non-exclusive, non-transferable, limited privilege to access and use the Services for your personal or internal business purposes. Except as expressly permitted by Hourbond in writing, you will not reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble the Services. You agree not to attempt to circumvent any content-filtering techniques employed by us or attempt to access any feature or area or materials of our Services that you are not authorized to access. You agree not to develop or use any third-party applications that interact with our Services without our prior written consent, including any scripts designed to scrape or extract data from our Services. You agree not to use any device, software or routine to damage and/or interfere with the proper working of the Services. You agree not to attempt to gain unauthorized access to Hourbond computer systems or networks connected to Hourbond, through hacking, password mining or any other means. You agree not to introduce any malicious or technologically harmful material into our Services. You agree not to intentionally submit or transmit inaccurate information through the Services. You agree not to impersonate or pretend to be someone else while using the Services. You agree to use our Services only for lawful purposes, in a way that does not damage our reputation and in accordance with these Terms. All rights not expressly granted by Hourbond are reserved.

Eligibility

Minimum age:

• You must be 13 years or older to create a User account;

• You must be 18 years or older (or the age of majority in your country) to:

  • create and/or manage a Business / Community account;

  • purchase and/or access paid features or subscriptions;

  • enter any binding commercial agreement with Hourbond;

  • make or receive payments through the Services.

Minors operating a Business:

• Certain minors (e.g., tutors or youth entrepreneurs) may operate a Business provided they have the legal capacity to do so under local laws and have obtained appropriate guardian or parental authorization, and you represent that such permission has been granted. We may request proof of age and consent at any time.

Right to verify:

• Hourbond may, at its sole discretion, require documentary evidence of age, identity, or authority and may suspend or terminate accounts that fail verification.

Account Registration

Accurate Information:

• You agree to provide true, complete, and up-to-date information during registration and to update such information as necessary;

• Business accounts must include all required information where applicable.

Security of Credentials:

• You are responsible for safeguarding your account credentials and for all activities that occur under your account. Keep your credentials confidential;

• Notify us immediately at support@hourbond.com if you suspect unauthorised access.

Email Verification:

• For enhanced security, email verification is mandatory;

• Failure to verify may restrict your access to the App;

• Unverified accounts may be deleted after 30 days.

One Account Rule:

• Unless we approve in writing, you may hold only one User account and one Business account. We reserve the right to merge or close duplicative accounts.

Right to refuse or close accounts:

• Hourbond may refuse registration or suspend/terminate any account that:

  • violates these Terms or applicable law;

  • provides false information;

  • is inactive for more than 12 months;

  • poses a security, legal, or reputational risk to Hourbond.

Payment, Subscription, and In-App Purchases

Hourbond may offer products and services for purchase on the App (“In-App Purchase”). If you choose to make an In-App Purchase, you acknowledge and agree that additional terms, disclosed to you at the point of purchase, may apply, and that such additional terms are incorporated herein by reference.

You may make an In-App Purchase through a third-party platform such as the Apple App Store and Google Play Store (“Third-Party Stores”), which will be processed by a third-party processor. Once you have made an In-App Purchase, you authorize us to charge your chosen Payment Method. Outside the App, Hourbond accepts (i) SEPA credit transfer or (ii) SEPA Direct-Debit mandate (collectively “Payment Methods”). If payment is not received by us from your chosen Payment Method, you agree to promptly pay all amounts due upon demand by us.

Subscription Model and Billing:

The HOURBOND App is offered on a subscription basis, with various tiers defining capacity limits (e.g., active members, slots per month, members per slot) and features (such as multi-admin support). Specific tier details are provided within the App and/or on our website.

In-App Purchases (IAP) Subscriptions:

• Digital subscriptions purchased inside the App (“IAP Subscriptions”) are processed, billed and managed by Apple App Store or Google Play, and are subject to their respective billing cycles, commissions, refund policies, and terms;

• Hourbond does not process or refund these payments.

• Renewal:

  • IAP Subscriptions renew automatically at the end of each billing period.

• Cancellation:

  • You must cancel your subscription through your Apple or Google account settings, at least 24 hours before renewal. Deleting the App or your Hourbond account does not cancel the store subscription.

• Free Trials:

  • Free trial periods, if offered, will convert to a paid subscription unless canceled before the trial ends;

• Refunds:

  • All subscription fees are non-refundable except as required by applicable law or platform policies;

  • If you subscribed using your Apple ID, any refund request must be submitted to Apple; Hourbond cannot issue or override Apple refunds;

  • If you subscribed through Google, any refund request must be submitted to Google; Hourbond cannot issue or override Google refunds.

Other Subscriptions (Direct-Invoice: SEPA):

• This clause applies to all subscriptions paid outside the Third-Party Stores, namely by (i) SEPA credit transfer or (ii) SEPA Direct Debit mandate (“Direct-Invoice Subscriptions”).

• Billing Cycles and Fees

  • Monthly Plan: Fees are invoiced monthly in advance and cover the period from the 1st to the last calendar day of the service month;

  • Annual Plan: Fees are invoiced once per contract year and cover twelve consecutive months.

• Invoicing and Payment Communications

  • Invoices and payment notices are delivered by e-mail to your designated billing contact; you agree to receive electronic invoices;

  • For SEPA credit transfers, include the invoice number in the payment reference. To avoid activation delays, you may e-mail a remittance advice to billing@hourbond.com (either proactively or upon our request). Service activation occurs when funds are received and matched to your account;

  • For SEPA Direct Debit, mandate and pre-notification communications may be sent by e-mail.

• Due Date and Grace Period

  • Due Date: All Direct-Invoice Subscriptions are payable no later than the 5th calendar day of the billing period (“Due Date”);

  • Grace Period: If payment has not been received by 23:59 UTC on the 7th calendar day, Hourbond may suspend access to paid features until full settlement without prejudice to any other remedies; Fees continue to accrue.

• Late-Payment Interest

  • We reserve the right to charge statutory late-payment interest on overdue amounts outstanding beyond the Grace Period;

  • For business customers (B2B), we may also recover the statutory fixed recovery fee and any reasonable debt-collection/enforcement costs permitted by law.

• SEPA Direct-Debit Mandate

  • If the Customer signs a SEPA Direct-Debit mandate, the Customer agrees that pre-notification is shortened to five (5) days. Failed debits constitute non-payment for the purpose of Due Date and Grace Period;

  • If a SEPA Direct Debit is returned unpaid, we may re-present the debit or require an alternative payment method.

• Suspension and Reinstatement

  • Suspension under Due Date and Grace Period does not cancel the subscription or waive accrued fees. Service will be reinstated automatically upon full payment of all outstanding amounts.

• Cancellation:

  • You may cancel a Direct-Invoice subscription by contacting us by email to billing@hourbond.com, with the subject “Subscription Cancellation”, at least ten (10) days before the next billing cycle. No refunds are issued for partial months already paid.

• Free Trials:

  • Free trial periods, if offered, will convert to a paid subscription unless canceled before the trial ends. Where a 14-day trial is provided, no charge occurs during the trial and the EU 14-day withdrawal right does not apply.

• Refunds:

  • Fees paid for Direct-Invoice Subscriptions are non-refundable, except as required by applicable law.

  • EU consumers: You may withdraw from a new monthly or annual subscription within fourteen (14) days of its start date and receive a pro-rated refund for the unused portion. Subscription renewals and accounts blocked for breach of these Terms are not eligible for refunds.

Plan tiers & Price changes:

• Hourbond offers multiple tiers with different capacity limits and features (details in-app and on the Site), which can vary based on region, length of subscription, bundle size and more. We also regularly test new features and payment options;

• Hourbond reserves the right, including without prior notice, to modify subscription pricing; to limit the available quantity of or discontinue making available any product, feature, service or other offering; to impose conditions on the honoring of any coupon, discount, offer or other promotion; to bar any user from making any transaction; and to refuse to provide any user with any product, service or other offering or to honour any offer;

• Continuing to use a paid plan after a price change constitutes acceptance of the new price.

Authorisation & taxes:

By purchasing any paid Service you: (i) confirm you are authorised to use the chosen payment method and (ii) authorise Hourbond or its processor to charge all fees and taxes that apply. Prices are exclusive of VAT or similar taxes unless stated otherwise.

Usage Limits and Fair Use:

Plan limits include (i) capacity caps (e.g., Active Members, Team Members) and (ii) monthly metered quotas (e.g., slots/interactions). Metered quotas reset at 00:00:00 UTC on the first calendar day of each month; no rollover. If a capacity cap is exceeded (including after a plan change), certain features may be unavailable until the account is back within the subscribed plan limits. Current plan limits for standard plans are described in-app and on our Site. To protect the platform and service quality, Hourbond may enforce fair-use caps such as, but not limited to, limits on creation rate, pending requests, concurrent operations, or total records per account, and may temporarily throttle or freeze activity that appears automated, fraudulent, unusually high, or suspected abuse. Caps may be adjusted or lifted upon reasonable verification of legitimate use.

Third-Party Services and Links

The Services may incorporate or rely on third-party service providers for authentication, hosting, data storage, analytics, payment processing, and other functionalities, such as Firebase (the “Third-Party Services”). These Third-Party Services are provided by entities over which Hourbond has no control and are governed by their own terms and conditions and privacy policies. By using the Services, you acknowledge and agree that Hourbond is not responsible for the availability, performance, security, or data practices of such Third-Party Services. In the event of any failure, data loss, or other issues attributable to Third-Party Services, Hourbond's liability shall be limited to the maximum extent permitted by applicable law.

Our Services may contain links to third-party websites or services that are not owned or controlled by Hourbond. We assume no responsibility for the content, privacy policies, or practices of any third-party services. Use such services at your own risk.

User-Generated Content, Activities and Business Data

Responsibility

• All content, data, and configuration you (or your Business) upload— including, but not limited to, scheduling and booking details, slot settings, images, text, and external URLs—are solely your responsibility. Hourbond does not pre-screen or verify this material;

• You acknowledge and accept that your personal information may be displayed in several areas throughout the App, such as listings, based on your activities and interactions.

Accuracy & Legality

• Hourbond does not guarantee the accuracy, completeness, or legality of any user-generated data entered and/or actions performed by Users or Businesses. Any errors or omissions are the sole responsibility of the party providing the data. Hourbond shall not be held liable for any errors, omissions, or inaccuracies in the data, even if such errors result in financial loss or reputational harm.

Notice-and-Takedown (EU DSA):

• If you believe content hosted via Hourbond is illegal or infringes your rights, please email support@hourbond.com with a description and URL. We will review and, where required by law, remove or disable access without undue delay. Please include your name, contact details, and a statement of good-faith belief that the content is unlawful.

Third-party content inside the App

• Posting or linking to third-party material does not imply endorsement by Hourbond. You rely on such content entirely at your own risk.

Injuries, Accidents, and Risks Disclaimer

Assumption of Risk
By using the Services for creating, listing, booking, or attending an activity you acknowledge that such activities may carry inherent risks—including, without limitation, personal injury, illness, property damage, or death—and you voluntarily assume all associated risks.

No Responsibility for Injuries or Damages
To the fullest extent permitted by applicable law, Hourbond, and its officers, employees, agents, subsidiaries, partners, licensors, and affiliates are not liable for any injury, loss, damage, cost or expense of any kind (including medical bills and legal fees) that may arise directly or indirectly out of or in connection with:

• Participation in any activity or appointment scheduled through the Services;

• The acts or omissions (negligent or otherwise) of any Business, Client, User, or third party;

• Inadequate supervision, qualifications, training, safety measures or insurance taken during activities or at the activity venue.

Third-Party Service Disclaimer
Hourbond acts solely as a digital facilitator. We do not vet, supervise, monitor, train, insure or guarantee the safety, legality, quality, or outcome of any activity or service provided by Users or Businesses. You acknowledge that any interaction is conducted solely at your own risk.

User Indemnification – Activities
You agree to indemnify, defend, and hold harmless Hourbond, and its officers, employees, agents, subsidiaries, partners, licensors, and affiliates from any and all claims, demands, lawsuits, losses, damages, expenses, or injuries (including attorneys' fees) that result from your use of the Services to organize or participate in any activity, including but not limited to:

• Injuries or damages sustained during an activity;

• Misrepresentations by Businesses or service providers;

• Failures in safety, training, licensing, or preparation by activity hosts.

Release of Liability
To the fullest extent permitted by law, Users and Businesses hereby release and forever discharge Hourbond from any liability, claim, or demand (known or unknown) arising out of any injury, loss, or damage resulting from any activity facilitated by the Services. Hourbond is not responsible for any activity, transaction, communication, or interaction between you and/or businesses and/or any third parties, and you agree that Hourbond shall have no liability for any such interactions, except where liability cannot be limited or excluded by law.

Disclaimer and Limitations of Liability

Hourbond reserves the right to modify the Services. You are responsible for providing your own access to the Services. The Services are provided on an “as is” and “as available” basis, and we make no express or implied representations or warranties regarding it. You therefore use the Services at your own risk. Hourbond expressly disclaims any and all representations or warranties of any kind, whether express or implied, including, but not limited to, merchantability, fitness for a particular purpose, non-infringement, compatibility, security, accuracy or uninterrupted availability.

The Services (including without limitation any content or other part thereof) may contain general information only and by making the Services available, Hourbond is not rendering professional advice or services. Although we make reasonable efforts to update the information on our Services, we make no representations, warranties, or guarantees, whether expressed or implied, that the content on our Services is accurate, complete, or up to date. Before making any decision or taking action that might affect you or your business, you should consult a qualified professional advisor.

Without limiting the foregoing, neither Hourbond nor any of Hourbond's providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Services, or the information, content, and materials or products included thereon; (ii) that the Services will be uninterrupted or error-free; (iii) that defects will be corrected; (iv) as to the accuracy, reliability, or currency of any information or content provided through the Services; or (v) that the Services, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components. To the fullest extent permitted by law, Hourbond and its officers, employees, agents, subsidiaries, partners, licensors, and affiliates will not be liable for any direct, indirect, special, incidental, consequential, or punitive damages or any other damages whatsoever, whether in action of contract, statute, tort (including without limitation, negligence), or otherwise, relating to or arising out of the use of the Services, even if we knew, or should have known, of the possibility of such damages.

If, notwithstanding the other provisions of these Terms, Hourbond is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Services, Hourbond's liability shall in no event exceed (i) the amount of 20.00 EUR or (ii) the total amount of fees you paid to Hourbond in the twelve (12) months preceding the claim. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.

Hourbond is not affiliated with any Business, Client, User and/or Third-Party Services accessed or made available on the Services. Any dispute you have with any Third-Party Services or other third party using the Services, including, but not limited to, any Business or Client or User, is directly between you and that third party. You irrevocably release Hourbond from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with those disputes. You will take reasonable precautions in all interactions, particularly if you interact offline or in person. You assume all risk when engaging in services of any other User and in connection with using the service, including but not limited to any risks associated with sharing confidential information with any other User. In such instance, you agree to hold Hourbond harmless and release Hourbond from any associated claims.

Intellectual Property

All content, trademarks (including Hourbond®), logos, designs, text, images, documents, software and other intellectual property provided by our Services are the property of ASAPIUS, Unipessoal Lda or its licensors. Except for the limited license granted under these Terms, no right, title or interest is transferred to you. Any reproduction, distribution, display or exploitation of the content beyond what the Services expressly allow is prohibited without our prior written consent.

Feedback and Information

You may submit questions or feedback to support@hourbond.com. Do not submit information that would be considered proprietary or confidential. Hourbond is not required to review any submission of content. By sending any ideas, suggestions or other content you grant Hourbond a perpetual, worldwide, irrevocable, royalty-free right and licence to use, reproduce, adapt, publish and sublicense that material for any purpose, without attribution or compensation.

Indemnification

You agree to indemnify, defend and hold harmless Hourbond, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against Hourbond by any third party due to or arising out of or in connection with:

• Your use of, or access to, the Services;

• Your breach of these Terms or of any applicable law or regulation;

• Any content you upload, post or transmit through the Services.

Governing Law and Dispute Resolution

These Terms and any non-contractual obligations arising out of them shall be governed by and construed in accordance with the laws of Portugal, the jurisdiction in which ASAPIUS, UNIPESSOAL LDA is established. Any disputes arising from these Terms will be resolved exclusively in the District Court of Lisbon (Tribunal Judicial da Comarca de Lisboa). Before filing any claim or dispute, you agree to first try to resolve the dispute informally by contacting Hourbond through e-mail support@hourbond.com and give us a good-faith opportunity to resolve any dispute within 30 days before starting formal proceedings. You and Hourbond agree that any cause of action arising out of or related to the Services must be commenced within one (1) year after the cause of action accrues, Otherwise, such cause of action is permanently barred.

Termination

You can delete your Account at any time by logging into the App, going to the “Security” tab, and following the instructions to terminate your account. Please note that if you delete your Account, any active subscription will continue until the end of the subscription period for which applicable fees have been paid, and you will not be entitled to a refund except as stated in previous section. In addition to deleting your account, you will also need to cancel/manage any recurring subscriptions purchased via a Third-Party Store (e.g., iTunes, Google Play) to avoid additional billing. If you sign back in to the App during the next 30-day period, the deletion request is automatically cancelled and your account (and its data) will be re-activated.

Notwithstanding anything contained in these Terms, Hourbond reserves the right to terminate or suspend, with or without notice and in our sole discretion, your right to access or use the Services, or any part of the Services, at any time and for any or no reason, and you acknowledge and agree that we shall have no liability or obligation to you in such event and that you will not be entitled to a refund of any amounts that you have already paid to us, to the fullest extent permitted by applicable law. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. Within 30 days after account closure, the account owner may request, by e-mail to support@hourbond.com, a CSV or JSON export of core booking data. After that period, Hourbond may permanently delete the data without further notice.

Miscellaneous

For Users who download the iOS version, these Terms incorporate and do not limit Apple’s standard Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/).

If any of the provisions of these Terms are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms, so that these Terms shall remain in full force and effect.

Hourbond may from time to time take the Services offline for scheduled maintenance or to implement urgent updates and will endeavour to minimise disruption. Hourbond is not liable for any failure or delay caused by events beyond its reasonable control, including, but not limited to, internet or cloud-provider outages, strikes, government action, or natural disasters.

Hourbond may assign or transfer these Terms, in whole or in part, to an affiliate or successor without your prior consent. You may not assign your rights or obligations without our written approval.

Sections on intellectual-property rights, disclaimers, limitations of liability, indemnification, governing law, dispute resolution, and any accrued payment obligations shall survive termination of these Terms.

These Terms shall not be interpreted or construed to confer upon any person or entity other than the parties hereto any rights or remedies of any kind.

These Terms (plus any Beta, feature-specific, or supplemental terms that expressly modify or add to them) constitute the entire agreement between Hourbond and you regarding the Services and supersede all prior or contemporaneous terms, agreements, conditions, communications and understandings, whether written or oral, relating to the same subject matter.

Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

Contact Information

For any questions regarding these Terms, please contact us by email: support@hourbond.com